Session Details
Details of the session under Awaiting Action
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Details of the session under Awaiting Action
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By clicking on More in the list (three dots) user will see the details of the verification session and decide to verify or decline the client:
On this page user can view all the information on the client and photos (including the document photos), session information and conduct actions:
Client Information
First Name
Last Name
Document Number
Personal Number
Sex
Birth Date
Expiration Date
Nationality
Session Details
Verified: Yes/No
Whether the user was verified
Liveness Passed: Yes/No
Whether biometric liveness detection was successful
Document valid: Yes/No
Whether the document was valid
Face Match Score
FAR score: defines match for 3D liveness
1 to 7 of FAR score
Match Confidence
Defines match ratio for 2D face recognition
0 to 100
ID Spoof Detection
Whether the presented document was valid and was presented completely
Options:
ID is real / ID is spoofed
Full ID detected / Full ID was not detected
Company
Company, user of which was verified
Actions
Edit verification
Only client information can be edited
Download PDF
Session information in printable format (see Session Details)
Verify / Reject
After each action, a pop-up will show up with the options to add the additional notes to the decided action:
In case of rejection, the session can be added to he several pre-defined rejected session groups and sub-groups:
Spam
SPAM
Compromised person
PEP
Sanctions lists
Criminal records
Adverse media
Suspected fraud
Fake
Blacklist
Selfie Mismatch
Data mismatch
Full name issue
ID number or document number issue
MRZ issue
Date of birth issue
Regulation violations
Age
Duplicate
Wrong region
The sub-group is the unit that can be added to the message. After selecting a group (in blue color), it is necessary to select the possible sub-group (in red color). It is possible to select several subgroups (see the screenshot below).
In addition, like in the case of the verified session, a Rejection note can be added.
Clear selection clears all the selected information with the reject message, without closing the rejection screen.
After Verification or Rejection, it is impossible to edit the session anymore.
Customer activities tab of the Current Session shows more technical Information related to the session:
User Agent
Device
PC, Mobile
Browser
OS
Session Id
Unique identifier of the session in Cactusverify platform
IP
Signed and Started
Date and time of the session start
Finished
Date and time the session ends
Liveness finished
YES/NO
Document finished
YES/NO
Attempts
Number of the attempts when the user tried verification. For example, if the user started the verification session, was distracted by something and he/she starts the session again, the number of attempts will be 2.
If the company has integration with the list of sanctioned persons, the system will check the person's details against the list and give feedback on whether the user is sanctioned by various governmental and international organizations.
The noted added by an agent during manual verification are shown here (see Session Details).
Attempts history displays all the information regarding the attempts for a single session (there may be several attempts per session):
By clicking SEE DETAILS per each attempt, user can review the information related to each attempt. This information Includes:
Attempt images
Front image data (as extracted from MRZ)
First Name
Last Name
Personal Number
Document Number
Date of expiry
Date of birth
Back image data (as extracted from MRZ)
First Name
Last Name
Personal Number
Document Number
Nationality
Sex
Date of expiry
Date of birth
Face Match Score
FAR (False Acceptance Rate) Score:
Match Level 7 - 1/500,000 FAR
Match Level 6 - 1/100,000 FAR
Match Level 5 - 1/10,000 FAR
Match Level 4 - 1/1,000 FAR
Match Level 3 - 1/500 FAR
Match Level 2 - 1/250 FAR
Match Level 1 - 1/100 FAR
ID Spoof Detection
Is ID Real?
Full ID detected?
