Session Details
Details of the specific rejected session
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Details of the specific rejected session
Last updated
Was this helpful?
By clicking on More in the list (three dots) user will see the details of the rejected verification session, including the reasons why the session was rejected:
On this page user can view all the information on the client and photos (including the document photos), rejected session information:
Client Information
First Name
Last Name
Document Number
Personal Number
Sex
Birth Date
Expiration Date
Nationality
Session Details
Verified: Yes/No
Whether the user was verified
Rejected (label)
Liveness Passed: Yes/No
Whether biometric liveness detection was successful
Document valid: Yes/No
Whether the document was valid
Face Match Score
FAR score: defines match for 3D liveness
1 to 7 of FAR score
Match Confidence
Defines match ratio for 2D face recognition
0 to 100
ID Spoof Detection
Whether the presented document was valid and was presented completely
Options:
ID is real / ID is spoofed
Full ID detected / Full ID was not detected
Company
Company, user of which was verified
Actions
Download PDF
Session information in a printable format (see Session Details)
Attached TAGS
Here user can view the tags attached to the session during rejection (see Session Details):
Editing the client information is not possible for the rejected verification sessions.
Customer activities tab of the Current Session shows more technical Information related to the session:
User Agent
Device
PC, Mobile
Browser
OS
Session Id
Unique identifier of the session in Cactusverify platform
IP
Signed and Started
Date and time of the session start
Finished
Date and time the session ends
Liveness finished
YES/NO
Document finished
YES/NO
Attempts
Number of the attempts when the user tried verification. For example, if the user started verification session, was distracted by something and he/she starts the session again, the number of the attempts will be 2.
If the company has integration with the list of sanctioned persons, the system will check the person's details against the list and give feedback on whether the user is sanctioned by various governmental and international organizations.
The noted added by an agent during manual verification are shown here (see Session Details).
Attempts history displays all the information regarding the attempts for a single session (there may be several attempts per session):
By clicking SEE DETAILS per each attempt, user can review the information related to each attempt. This information Includes:
Attempt images
Front image data (as extracted from MRZ)
First Name
Last Name
Personal Number
Document Number
Date of expiry
Date of birth
Back image data (as extracted from MRZ)
First Name
Last Name
Personal Number
Document Number
Nationality
Sex
Date of expiry
Date of birth
Face Match Score
FAR (False Acceptance Rate) Score:
Match Level 7 - 1/500,000 FAR
Match Level 6 - 1/100,000 FAR
Match Level 5 - 1/10,000 FAR
Match Level 4 - 1/1,000 FAR
Match Level 3 - 1/500 FAR
Match Level 2 - 1/250 FAR
Match Level 1 - 1/100 FAR
ID Spoof Detection
Is ID Real?
Full ID detected?
