Session Details

Details of the specific rejected session

Session Details

By clicking on More in the list (three dots) user will see the details of the rejected verification session, including the reasons why the session was rejected:

Current Session


On this page user can view all the information on the client and photos (including the document photos), rejected session information:

  • Client Information

    • First Name

    • Last Name

    • Document Number

    • Personal Number

    • Sex

    • Birth Date

    • Expiration Date

    • Nationality

  • Session Details

    • Verified: Yes/No

      • Whether the user was verified

      • Rejected (label)

    • Liveness Passed: Yes/No

      • Whether biometric liveness detection was successful

    • Document valid: Yes/No

      • Whether the document was valid

    • Face Match Score

      • FAR score: defines match for 3D liveness

      • 1 to 7 of FAR score

    • Match Confidence

      • Defines match ratio for 2D face recognition

      • 0 to 100

    • ID Spoof Detection

      • Whether the presented document was valid and was presented completely

      • Options:

        • ID is real / ID is spoofed

        • Full ID detected / Full ID was not detected

    • Company

      • Company, user of which was verified

  • Actions

    • Download PDF

  • Attached TAGS

    • Here user can view the tags attached to the session during rejection (see Session Details):

Editing the client information is not possible for the rejected verification sessions.

Customer Activities

Customer activities tab of the Current Session shows more technical Information related to the session:

  • User Agent

    • Device

      • PC, Mobile

    • Browser

    • OS

  • Session Id

    • Unique identifier of the session in Kvalifika platform

  • IP

  • Signed and Started

    • Date and time of the session start

  • Finished

    • Date and time the session ends

  • Liveness finished

    • YES/NO

  • Document finished

    • YES/NO

  • Attempts

    • Number of the attempts when the user tried verification. For example, if the user started verification session, was distracted by something and he/she starts the session again, the number of the attempts will be 2.


If the company has integration with the list of sanctioned persons, the system will check the person's details against the list and give feedback on whether the user is sanctioned by various governmental and international organizations.


The noted added by an agent during manual verification are shown here (see Session Details).

Attempts History

Attempts history displays all the information regarding the attempts for a single session (there may be several attempts per session):


By clicking SEE DETAILS per each attempt, user can review the information related to each attempt. This information Includes:

  • Attempt images

  • Front image data (as extracted from MRZ)

    • First Name

    • Last Name

    • Personal Number

    • Document Number

    • Date of expiry

    • Date of birth

  • Back image data (as extracted from MRZ)

    • First Name

    • Last Name

    • Personal Number

    • Document Number

    • Nationality

    • Sex

    • Date of expiry

    • Date of birth

  • Face Match Score

    • FAR (False Acceptance Rate) Score:

      • Match Level 7 - 1/500,000 FAR

      • Match Level 6 - 1/100,000 FAR

      • Match Level 5 - 1/10,000 FAR

      • Match Level 4 - 1/1,000 FAR

      • Match Level 3 - 1/500 FAR

      • Match Level 2 - 1/250 FAR

      • Match Level 1 - 1/100 FAR

  • ID Spoof Detection

    • Is ID Real?

    • Full ID detected?

Last updated